Apartmány Ilona

Privacy policy

What data we need from you, what we use it for and what rights you have.

Controller

Ilona Šmiková, IČO 61201405, Horní Rokytnice 247, 512 45 Rokytnice nad Jizerou, Czech Republic – operator of Apartmány Ilona.

Contact for privacy questions: ilona.smikova@seznam.cz, tel. +420 607 937 472.

Booking and stay

  • Data: first and last name, e-mail, phone, dates of stay, number of guests, chosen apartment and booking note.
  • Purpose and legal basis: handling your booking, your stay and communication with you – performance of a contract (Art. 6(1)(b) GDPR).
  • During your stay we keep the statutory guest register (local stay fee) and report stays of foreign nationals to the Czech Foreign Police; for this we need details from your ID – legal obligation (Art. 6(1)(c) GDPR, Czech Act on Local Fees and Act on Residence of Foreigners).
  • Accounting and tax documents are kept for the statutory period. The guest register is kept for 6 years after the last entry. Other booking data is kept as long as needed for the stay and any claims arising from it.

Enquiries by e-mail, phone and chat

If you write or call us, we use your data only to reply and to arrange a possible booking (legitimate interest or pre-contractual steps).

The chat assistant on the website answers using artificial intelligence. The text you type is processed by the model provider Anthropic (USA). Please do not enter sensitive data in the chat.

Who processes data on our behalf

  • Directo – the booking system in which we keep bookings and which sends confirmation e-mails. Operator: Jan Beskyba, Czech ID no. 03786323. He also runs this website and processes data only on our instructions.
  • Anthropic, PBC – processing of chat enquiries (see above).
  • Cloudflare, Inc. – the network through which the website is delivered and protected against attacks; processes technical connection data (IP address, browser).
  • We do not sell your data and do not use it for advertising.

Cookies and other technologies

  • The website only remembers in your browser storage that you closed the cookie bar. We use no analytics or advertising tools.
  • The page-control library is loaded from cdn.jsdelivr.net and language flag icons from flagcdn.com; your browser connects to those servers, which see your IP address.
  • The map on the Contact page is embedded from Google Maps; Google may set its own cookies according to its privacy policy (policies.google.com/privacy).
  • Some of these services (Google, Cloudflare, Anthropic) may process data outside the EU, in particular in the USA; transfers are based on an EU Commission adequacy decision (EU-U.S. Data Privacy Framework) or standard contractual clauses.

Your rights

  • Right of access, rectification or erasure, restriction of processing and data portability.
  • Right to object to processing based on legitimate interest.
  • Right to lodge a complaint with the Czech Office for Personal Data Protection (Úřad pro ochranu osobních údajů, Pplk. Sochora 27, 170 00 Praha 7, www.uoou.gov.cz) or your local supervisory authority.
  • We answer requests within 30 days; write to ilona.smikova@seznam.cz.
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Apartmány Ilona

Jizerka · Virtual assistant · online

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